Return, Exchange & Cancellation Policy

At SKY Print House, we take pride in providing high-quality printing, apparel, and personalized products. Every order matters to us, and we want you to be happy with your purchase.

Because we offer both ready-made merchandise and custom-produced items, our return and exchange policies vary depending on the product purchased.

Please review the following information before placing your order.

1. Return Eligibility — 7-Day Policy

We accept return requests for eligible, non-customized merchandise within 7 calendar days of delivery or pickup.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in their original condition.

• All original tags, labels, and packaging must be included, where applicable.

• Proof of purchase or an order number is required.

• A return authorization must be obtained before shipping an item back.

Items that have been worn, washed, altered, decorated, heat-pressed, or otherwise used are not eligible for standard returns.

Important: Eligible blank apparel returns are subject to a 20% restocking fee, and the customer is responsible for return shipping costs.

Custom-printed and made-to-order products are subject to the restrictions described below.

2. Custom-Printed & Personalized Products

All custom-produced products are final sale, except in cases of verified production defects, damage, or errors made by SKY Print House.

This includes:

• Custom DTF transfers and gang sheets

• Custom UV DTF stickers and gang sheets

• Personalized T-shirts, hoodies, sweatshirts, aprons, and other apparel

• Custom-printed drinkware, tumblers, mugs, and can coolers

• Personalized tote bags, coasters, cutting boards, and other accessories

• Special-order or custom-manufactured merchandise

Because these products are produced specifically for your order, we cannot accept returns or exchanges for:

• Ordering the incorrect size, color, design, or quantity

• Customer-submitted artwork or spelling mistakes

• Changes of mind or canceled projects outside the applicable cancellation window

• Personal preference regarding fit, style, or appearance

• Minor, normal variations in print color or placement

If we make a production mistake or your product arrives damaged or defective, please contact us within 7 calendar days of delivery so we can make it right.

3. DTF Transfers & Gang Sheets

DTF transfers, including custom uploads, gang sheets, designs created through our Gang Sheet Builder, and ready-to-press printed transfers, are considered final-sale printed products.

Artwork Responsibility

Customers are responsible for reviewing all uploaded artwork before completing an order.

This includes verifying:

• Artwork dimensions and print sizes

• Spelling, design elements, and orientation

• Image resolution and overall print quality

• Transparent backgrounds and unwanted background elements

• Gang sheet layout, spacing, and design placement

• Selected quantities and product specifications

We print according to the submitted artwork unless a separate artwork correction or design service has been arranged.

Issues caused by low-resolution images, pixelation, incorrect dimensions, transparency problems, unwanted backgrounds, or other errors in customer-provided files are not considered printing defects.

Our Gang Sheet Builder is a layout tool. Customers are responsible for reviewing their completed layouts before submitting an order.

Color Reproduction

Colors displayed on digital screens may differ from printed colors due to differences in screen calibration, RGB-to-CMYK conversion, printing materials, and production processes.

Exact Pantone, HEX, or screen-to-print color matching is not guaranteed unless a specific color-matching service has been agreed upon in writing.

Minor color variations are not considered defects. However, significant color inaccuracies caused by a verified production error will be reviewed.

For color-sensitive projects or large production runs, we strongly recommend ordering a sample before placing a bulk order.

Heat-Press Application

Customers are responsible for following the application instructions provided for their transfers, including the appropriate temperature, pressure, pressing time, and peeling method.

Problems caused by improper application, incompatible fabrics, incorrect heat-press settings, or improper handling are not eligible for complimentary replacement or refund.

We recommend testing a transfer before applying an entire production batch.

If you believe a transfer is defective despite following the recommended instructions, please contact us with photos and application details so our team can investigate.

Order Changes & Cancellations

DTF transfer and gang sheet orders have a 15-minute cancellation and modification window from the time the order is placed.

Requests submitted after 15 minutes cannot be accommodated. Requests submitted within 15 minutes are subject to confirmation and may be declined if production has already begun.

Please refer to Section 8 for additional details.

4. UV DTF Stickers & Transfers

Custom UV DTF stickers and transfers are final sale unless they arrive defective, damaged, or incorrect.

Customers are responsible for ensuring that the intended application surface is compatible with UV DTF transfers.

UV DTF transfers are generally intended for suitable, clean, dry, smooth, and nonporous surfaces.

Application failures caused by unsuitable surfaces, incorrect installation, contamination, excessive stretching, or improper handling are not covered.

If you experience an adhesion or manufacturing issue under proper application conditions, please contact us so we can evaluate the issue.

Order Changes & Cancellations

UV DTF orders, including gang sheets and custom transfers, have a 15-minute cancellation and modification window from the time the order is placed.

Requests made after this window cannot be accommodated. Requests within the window are subject to confirmation and may be declined if production has already begun.

5. Custom Apparel & Printed Accessories

Customized apparel and printed accessories cannot be returned or exchanged due to incorrect size selection, personal preference, or a change of mind.

Customers are responsible for reviewing size charts, product descriptions, colors, artwork, and personalization details before placing an order.

Apparel Sizing & Product Variations

Garment sizing and fit may vary between manufacturers, styles, and fabric types. Customers should review the specific product's size chart before ordering.

Minor differences in garment measurements, fabric texture, dye lots, or manufacturer production characteristics are not automatically considered defects.

Design Placement & Product Mockups

Product mockups are intended to illustrate the general appearance and placement of a design.

Minor differences between a digital mockup and the finished printed product may occur due to product dimensions, garment construction, and printing methods.

If a digital proof is provided for approval, customers are responsible for reviewing the artwork, spelling, sizing, colors, and placement before approving production.

If we print the wrong design, wrong product, or produce a verified manufacturing defect, we will work with you to resolve the issue.

Printed Accessories

For printed accessories such as mugs, tumblers, wood products, coasters, and tote bags, minor material variations may occur.

Natural differences in wood grain, material texture, and normal production characteristics are not considered defects.

Damage resulting from improper washing, cleaning, storage, or use contrary to the product's care instructions is not covered.

Order Changes & Cancellations

Custom apparel and printed accessories have a 1-hour cancellation and modification window from the time the order is placed.

Requests submitted after 1 hour cannot be accommodated. Requests submitted within 1 hour are subject to confirmation and may be declined if production has already begun.

6. Blank Apparel Returns & Exchanges

We accept return requests for eligible, non-customized blank apparel within 7 calendar days of delivery or pickup.

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused

• Free from stains, odors, pet hair, and other damage

• In its original condition with applicable tags and packaging

• Free from printing, embroidery, alterations, or other customization

20% Restocking Fee

All approved voluntary returns of eligible blank apparel are subject to a 20% restocking fee, calculated on the purchase price of the returned merchandise, excluding sales tax and shipping charges.

The restocking fee will be deducted from the merchandise refund.

Return Shipping Responsibility

Customers are responsible for arranging and paying all return shipping costs for eligible blank apparel returns.

Original shipping charges are non-refundable for voluntary returns.

We recommend using a trackable shipping method, as customers are responsible for return packages until they are received by SKY Print House.

Exchanges

Size or color exchanges may be requested within 7 calendar days, subject to availability and the same eligibility requirements.

Exchanges may be processed as a return followed by a new purchase. When a return is required, the 20% restocking fee and applicable return shipping costs will apply.

Order Changes & Cancellations

Blank apparel orders have a 1-hour cancellation and modification window from the time the order is placed.

Requests submitted after 1 hour cannot be accommodated. Requests submitted within 1 hour are subject to confirmation and may be declined if fulfillment has already begun.

Exceptions

If we shipped an incorrect item or the product arrived with a verified defect, SKY Print House will correct the issue at no additional cost to the customer.

The 20% restocking fee and customer-paid return shipping requirement do not apply to verified errors made by SKY Print House.

7. Damaged, Defective, Incorrect, or Missing Items

We carefully inspect our products, but mistakes can occasionally happen.

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, within 7 calendar days of delivery or pickup.

Send an email to info@skyprinthouse.com with:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem

• Photos of the shipping package if the item was damaged in transit

• Any additional information helpful to our investigation

Please retain the affected merchandise and packaging until your claim has been reviewed. Do not discard or continue using defective products before contacting us.

If we confirm that the issue resulted from our production, fulfillment, or packing error, we will arrange an appropriate remedy, which may include a complimentary reprint, replacement, or refund.

For verified errors on our part, replacement shipping will be covered by SKY Print House.

For orders containing multiple products, a verified issue affecting only certain items will generally be resolved for the affected items rather than the entire order.

We may request that affected merchandise be returned for inspection. If a return is required due to our error, we will provide a prepaid return shipping label.

8. Order Changes & Cancellations

We begin processing orders quickly to provide fast production and fulfillment. For this reason, strict cancellation and modification windows apply.

Cancellation & Modification Time Limits

Product Type	Time Allowed
DTF Transfers & Gang Sheets	15 minutes
UV DTF Transfers & Gang Sheets	15 minutes
Custom Apparel & Printed Accessories	1 hour
Blank Apparel	1 hour

All time limits begin immediately when an order is placed, based on the recorded order time.

Within the Applicable Time Window

Customers may request cancellation or modification by emailing info@skyprinthouse.com within the applicable time limit.

Requests may include:

• Artwork or design changes

• Print size or placement changes

• Product sizes, colors, or styles

• Order quantities

• Shipping address or delivery method changes

• Complete order cancellation

All requests are subject to confirmation by SKY Print House.

Submitting a request within the allowed window does not guarantee that a change or cancellation can be completed.

If production, printing, customization, or fulfillment has already begun, we may be unable to accommodate the request, even if the applicable time window has not expired.

After the Applicable Time Window

Once the applicable cancellation or modification window has expired, orders can no longer be changed or canceled for customer convenience, regardless of whether production has started.

Customers are responsible for ensuring that all artwork, personalization details, sizes, colors, quantities, and shipping information are correct before submitting an order.

Orders Already in Production

Once an order has entered production, customization, printing, or fulfillment, cancellation and modification requests will not be accepted.

Custom products are made specifically for each customer and cannot be returned or refunded due to changes of mind, ordering mistakes, or project cancellations.

Orders Containing Multiple Product Types

If an order contains products from different categories, the cancellation and modification window for each product category applies separately.

For example, an order containing both DTF transfers and blank apparel will have a 15-minute window for the DTF transfers and a 1-hour window for the blank apparel.

Exceptions Required by Law

These restrictions do not affect any cancellation, refund, or other customer rights required by applicable law, including applicable shipping-delay requirements.

9. Shipping, Delivery & Lost Packages

Customers are responsible for providing an accurate and complete shipping address at checkout.

Shipping address corrections must be requested within the applicable order modification window.

Address changes cannot be made after the applicable time window has expired.

If a package is delayed, lost, returned to sender, or marked as delivered but cannot be located, please contact us so we can assist with investigating the shipment.

Carrier delays outside our direct control may occur.

Expedited shipping services do not automatically shorten production time unless a rush production service has been separately confirmed.

If an order cannot be shipped within the applicable promised timeframe, we will provide the cancellation, refund, or delay-consent options required by law.

Additional shipping charges caused by an incorrect address provided by the customer or an unclaimed shipment may apply before an order is reshipped.

10. Return Shipping Costs

For voluntary returns of eligible blank apparel:

• The customer is responsible for all return shipping costs.

• A 20% restocking fee applies to approved returned merchandise.

• Original shipping charges are non-refundable.

• Shipping labels are not provided free of charge.

For verified errors made by SKY Print House:

• No restocking fee will be charged.

• We will cover the cost of any required return shipping.

• We will arrange an appropriate replacement, reprint, or refund.

Please do not send merchandise back without prior authorization.

Unauthorized returns may be refused.

11. Exchanges

Exchanges are available only for eligible, non-customized merchandise that meets our return conditions.

All exchanges are subject to availability.

For blank apparel exchanges processed through a return and new purchase, the customer is responsible for return shipping costs and the applicable 20% restocking fee.

Custom-printed, personalized, or made-to-order products are not eligible for standard size, color, or design exchanges.

If you receive an incorrect or defective customized product due to an error on our part, we will handle the issue through our replacement or refund process without charging a restocking fee.

12. Refund Processing

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

For eligible blank apparel returns, a 20% restocking fee will be deducted from the merchandise purchase price.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable for voluntary returns.

Applicable sales tax will be adjusted according to the refunded amount and governing tax requirements.

Approved refunds will be issued to the original payment method within 10 business days of approval.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

The restocking fee will not apply to verified defective or incorrectly fulfilled products where SKY Print House is responsible.

Nothing in this section limits refunds required by applicable law.

13. Non-Returnable Items

The following are generally not eligible for standard returns or exchanges:

• Custom DTF and UV DTF transfers

• Custom gang sheets and printed transfers

• Personalized and custom-decorated apparel

• Custom-printed accessories and drinkware

• Items that have been worn, washed, used, altered, or heat-pressed

• Completed custom artwork and design services

• Gift cards, except where required by law

• Merchandise clearly identified as final sale before purchase

These exclusions do not apply to verified defects, errors on our part, or other rights customers may have under applicable law.

14. How to Request a Return or Report an Issue

To begin a return request or report a problem with your order, please contact:

SKY Print House

Email: info@skyprinthouse.com

Website: www.skyprinthouse.com

Return Address:

SKY PRINT
4611 S Main St STE 16
Stafford, TX 77477
United States

Please include your order number and the reason for your request.

Returns must be authorized before merchandise is shipped back. Return instructions will be provided after approval.

15. Our Commitment

At SKY Print House, we stand behind the quality of our work and value every customer.

Our goal is to deliver products that match your order and meet our production standards. If we make a mistake, we want the opportunity to correct it.

This policy is intended to explain our return procedures clearly and does not exclude or limit any non-waivable rights or remedies available under applicable law.

Questions? We're always happy to help.

Email us at info@skyprinthouse.com.